This topic has information and tools to help you figure out what is happening. You may want to print them out or save the files to use later or offline. If so, think about where you can keep them safely.
First, check for Signs of immediate danger. This might affect what you do next.
If you are in immediate crisis or have less time, start with What is going on Quick Question Guide Document. If you want to do a full assessment at the beginning of an intervention, or when you have more time or people, use What is going on Worksheet. You may use these tools again in later stages of what might be a long process.
Naming the harm Chart and Thinking about a harm statement can help you be specific about what harm happened or is happening, and figure out which details are important for which purpose.
What is going on intervention factors at a glance gives you more information about what type of violent situation you are dealing with, thoughts on communicating about the situation with others who may get involved, figuring out what strengths and weaknesses you have, and other factors that might be important.
Tools and examples
Real story: I hear yelling in my apartment building? What is going on?